Privacy Policy 

Last updated: 24 August 2025 
 

At H&R Canine Services, we take your privacy seriously. This policy outlines how we collect, use, and safeguard your personal information when you use our services or website. 

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1. Who We Are 

H&R Canine Services 
Email: info@handrcanineservices.co.uk 
Based in Devon, United Kingdom 

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2. What Information We Collect 

We may collect the following information: 
- Your name, phone number, and email address 
- Your dog’s name, breed, age, and behaviour history 
- Details provided through enquiry or booking forms 
- Technical data such as IP address, browser type, and website usage (via cookies) 

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3. Why We Collect Your Information 

We use your information to: 
- Respond to your enquiries and provide our services 
- Contact you about appointments or updates 
- Maintain records for our training programs and services 
- Improve our website and client experience 
 
We do not send marketing communications without your permission. 

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4. Legal Basis for Processing 

Our data handling practices are based on the following legal grounds under the UK GDPR: 
- Consent: when you voluntarily provide your information 
- Contract: where information is necessary to fulfil our services 
- Legitimate interest: to operate and improve our business responsibly 

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5. Data Storage and Security 

All data is stored securely and accessed only by authorised personnel. We retain data only for as long as necessary for the purposes outlined, or as required by law. 

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6. Sharing Your Information 

We do not share your personal information with third parties unless: 
- You have given explicit consent 
- It is necessary to provide our service (e.g. with a vet or behaviourist) 
- We are required to do so by law 
 
We will never sell your information. 

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7. Cookies and Website Analytics 

Our website may use cookies to track user interaction and help us improve the site. You can manage cookie preferences via your browser settings. 

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8. Your Rights 

You have the right to: 
- Access the information we hold about you 
- Correct or update your details 
- Request deletion of your data (where applicable) 
- Withdraw consent at any time 
- Lodge a complaint with the Information Commissioner’s Office (ICO) 
 
To make a request, contact info@handrcanineservices.co.uk. 

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9. Updates to This Policy 

We may update this privacy policy from time to time. Any significant changes will be posted on this page with an updated revision date.