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Refund Policy

A legal disclaimer

H&R Canine Services provides dog training, behavioural advice, and related services based on professional experience, practical methods, and industry-recognised approaches. While we are committed to helping you achieve the best possible results, we do not guarantee specific outcomes. Every dog is different, and progress depends on factors such as breed, age, genetics, environment, history, and the consistency of training by the owner.

All training and advice are designed to support you in building a calmer, more focused, and well-behaved dog. However, the effectiveness of any training plan relies heavily on the owner’s commitment and daily implementation.

The owner remains fully responsible and legally liable for their dog(s) at all times. This includes during training sessions, group classes, walks, board & train programmes, and in any public or private space. You must ensure your dog is safe, secure, and under control at all times.

Clients must also ensure that:

  • Their dog is physically healthy and up to date with vaccinations, flea and worm treatments

  • H&R Canine Services is informed of any medical or behavioural history that may affect training

  • They follow all training advice and safety instructions given

H&R Canine Services will not be held responsible for any injury, loss, damage, or incident caused by a client’s dog. Participation in training is entirely at the owner’s own risk.

By booking any service or purchasing a training package, you confirm that you have read, understood, and agreed to this disclaimer.

Refund Policy 

H&R Canine Services – Money Back Guarantee

At H&R Canine Services, we’re committed to delivering high-quality, effective training that helps you build a calmer, more connected relationship with your dog. 

 

We understand that investing in dog training is a big step, and we want you to feel confident doing so. That’s why we offer a 14-day money back guarantee on our training programmes and packages, subject to the terms below.

What’s Covered:

If, after fully completing the agreed elements of your training plan in the first 14 days, you feel that the service has not met your expectations, you may request a refund.

This applies to:

Training packages (including 1-2-1, group, and board & train formats)

Programmes of 2 weeks or longer in duration

What We Ask in Return:

To qualify for a refund, we ask that you:

Attend all scheduled sessions and any support calls or check-ins within the first 14 days.

Follow the training plan and guidance provided.

Provide video or photo evidence (if requested) that shows you have implemented the work at home.

Raise any concerns or struggles early during the programme so we have the opportunity to support you properly.

We are not in the business of quick fixes. Progress comes with consistency, structure and teamwork, between trainer, owner and dog. If you’re committed, we are too.

What to include in the Refund Policy

To begin the refund process, contact us via WhatsApp or email (info@handrcanineservices.co.uk) within 14 days of your programme start date. We’ll arrange a short call to discuss your experience and, if appropriate, process a refund to your original payment method within 5 working days

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